Status: August 2025
A. General Terms of Use
1. Scope of Application
1.1 These Terms and Conditions apply to all business relationships between Viridis Arts & Media, represented by Kristin Ebert, Pfälzer Ufer 4, 06108 Halle (Saale), Germany (hereinafter: “VAM” or “we”), and consumers or business customers (hereinafter: “customers”) regarding physical products (e.g., books) and digital content (e.g., e-books, audiobook downloads).
1.2 A consumer is any natural person who concludes a legal transaction for purposes which are predominantly outside their trade, business, or profession. A business customer is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade or independent professional activity.
1.3 These Terms and Conditions apply in the version valid at the time the contract is concluded. If you, as a business customer, use conflicting or supplementary general terms and conditions, they shall only become part of the contract if we have expressly agreed to them.
2. Conclusion of Contract
2.1 Your contracting party is Viridis Arts & Media.
2.2 The presentation of our range of products in online shops, apps, and e-readers does not constitute a legally binding offer within the meaning of sections 145 et seq. of the German Civil Code (BGB), but an unbinding online catalog. Our range consists of physical products (hereinafter “products”) and digital content (hereinafter: “downloads”).
You can place products and downloads in the shopping cart without obligation. You can make corrections at any time before submitting your order during the ordering process.
By clicking the order button (“Buy”), you submit a binding order for the products and downloads in your shopping cart. Immediately after submitting your order, you will receive a confirmation by email that we have received your order.
2.3 If we cannot accept your order, you will be informed that the product is unavailable. Any payments you have already made will be refunded without delay.
2.4 We conclude contracts exclusively in German.
3. Payment
3.1 All prices exclude the statutory value-added tax (VAT). VAT ans additional shipping costs may apply to the stated product prices.
3.2 We only accept the payment methods displayed during the ordering process. We do not charge additional fees for any payment method. Please note that your bank may charge fees for international transfers. If we have a valid email address on file, the invoice will be sent exclusively by email two days after the shipment of goods or the provision of the download.
3.3 For imports of goods into countries outside Germany, export restrictions may apply, and import duties or taxes may be incurred, which you are responsible for paying. These vary by customs territory. You are responsible for the proper settlement of any necessary duties, taxes, and fees.
3.4 If you exercise your right of withdrawal, you are responsible for the direct cost of returning the goods.
4. Reservation of Self-Supply
Suppose the product you ordered is not available because we, through no fault of our own, are not supplied by our reliable supplier despite placing a matching covering order. In that case, you will be notified immediately by email. In such a case, we are released from our obligation to perform and may withdraw from the contract. Any payments already made by you will be refunded without delay.
5. Retention of Title
5.1 The goods remain our property until payment has been made in full.
5.2 For business customers, the following applies in addition:
We retain title to the goods until all claims arising from an ongoing business relationship have been fully settled.
You may resell goods subject to retention of title in the ordinary course of business.
All claims arising from this resale are hereby assigned to us in advance up to the amount of the invoice, and we accept this assignment.
You remain authorized to collect the receivables.
We may also collect the receivables ourselves if you fail to meet your payment obligations.
6. Transport Damage
6.1 For consumers:
If goods are delivered with apparent transport damage, please report such defects to the delivery person as soon as possible and contact us immediately.
Failure to make a complaint or to contact us has no consequences for your statutory rights, in particular your warranty rights.
However, you help us assert our claims against the carrier or transport insurance by notifying us.
6.2 For business customers:
The risk of accidental loss or accidental deterioration passes to you as soon as we have handed over the goods to the forwarding agent, carrier, or any other person or institution designated to carry out the shipment.
For merchants, the inspection and notification obligations under section 377 of the German Commercial Code (HGB) apply.
If you fail to provide the required notice, the goods are deemed approved, unless a defect is discovered that was not apparent during the inspection.
This does not apply if we have fraudulently concealed a defect.
7. Reviews
7.1 If you submit a review, we are entitled to display this text across all our channels, e.g., in-store, online shop, e-reader, and social media accounts of Viridis Arts & Media or its subsidiaries and legally affiliated companies.
We reserve the right to display a review only for a limited period or in an abbreviated form.
Reviews reflect solely your opinion and do not necessarily represent our views.
7.2 You are not permitted to submit reviews that violate applicable law or these Terms and Conditions.
7.3 Government authorities, users, and other third parties may report reviews that they believe to be illegal under applicable law.
Authorities may contact our central contact point listed in the legal notice (Imprint).
Users and other third parties may use the “Report” button next to a review or our contact form.
We will assess all incoming reports promptly, carefully, objectively, and without arbitrariness.
We do not use automated decision-making to make the final determination.
7.4 Reviews violate our Terms and Conditions if they contain any of the following:
a) Information unrelated to the product, e.g., comments on delivery, service, or the seller
b) Information that may change over time (prices, delivery, ordering, or shipping conditions)
c) Content that is not a proper review (irrelevant comments or those with little to no relation to the product’s content)
d) Disclosure of sensitive information (addresses, email addresses, or phone numbers)
e) References leading away from us (external websites, sellers, or online providers)
f) Profanity, obscenities, defamatory, or malicious statements
g) Spoilers (revealing the ending)
h) Nonsense reviews or content written solely to meet a minimum character requirement
i) Content we cannot verify due to language (applies to languages other than German and English)
j) Duplicate entries
k) Spam or fake reviews
7.5 We use a combination of automated tools and manual review to identify reviews that violate these Terms and Conditions.
All incoming reviews are initially processed automatically.
The title and text of the review are pre-processed, while the star rating itself is not considered.
Pre-processed reviews are then classified using artificial intelligence into the categories “Approved,” “Blocked,” or “Manual Review.”
If a review is classified as “Manual Review,” it will subsequently be checked by our staff before approval.
We also perform an automated check for reviews containing profanity, email addresses, phone numbers, or websites. These are also sent for manual review, and our staff decides on approval.
If you believe your review has been incorrectly classified, please contact our central contact point.
In all such cases, any automated decision will be re-examined by a natural person on our team.
8. Warranty
8.1 We are liable for defects within the scope of the statutory provisions.
8.2 For contracts with consumers, the warranty period is two (2) years from delivery of the goods. For business customers, the warranty period is limited to one (1) year from the transfer of risk.
8.3 Warranty for digital products or products with digital content:
If a defect occurs within the limitation period, the period of limitation shall not expire earlier than two months after the defect first appeared.
8.4 For purchases of digital content or goods with digital components, you will regularly receive updates from us or the manufacturer.
Failure to install updates that affect the safety or functionality of the goods may limit your warranty rights regarding those defects.
9. Liability
9.1 We exclude liability for slightly negligent breaches of duty, provided that:
a) they do not relate to guarantees or essential contractual obligations, i.e., obligations whose fulfillment enables proper performance of the contract and on which the other party regularly relies and may rely,
b) they do not concern damages arising from injury to life, body, or health, and
c) claims under the German Product Liability Act remain unaffected.
9.2 In the event of a breach of essential contractual obligations (cardinal duties) caused by slight negligence on our part, by our legal representatives, or by persons we employ to fulfill our responsibilities, liability is limited to foreseeable damages typical for this type of contract at the time of conclusion.
Any further claims for damages are excluded.
9.3 The same applies to breaches of duty by our legal representatives or agents engaged to fulfill our obligations.
10. Protection of Minors
Suppose your order includes products subject to age restrictions. In that case, we use a reliable procedure that provides for personal identity and age verification to ensure that the purchaser has reached the required minimum age.
11. Dispute Resolution
11.1 As of 15 February 2016, the European Commission provides a platform for out-of-court online dispute resolution (ODR).
This allows consumers to resolve disputes in connection with their online order without involving a court.
The platform is accessible via the external link: https://ec.europa.eu/consumers/odr/
In this context, we are legally obliged to provide you with our email address: info@viridisartsandmedia.com
11.2 We strive to settle any disagreements arising from our contracts amicably.
We are, however, not obligated to participate in a formal dispute resolution procedure and cannot offer participation in such a procedure.
13. Final Provisions
13.1 The legal relationship between you and us is governed by German law, excluding the conflict-of-law rules of private international law and the UN Convention on Contracts for the International Sale of Goods (CISG).
If the customer is a consumer, the mandatory consumer protection laws of the country in which the customer has their habitual residence may also apply.
13.2 If the customer is a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all claims arising from the business relationship is Halle (Saale), Germany.
B. Right of Withdrawal
1. Right of Withdrawal for Physical Products (which are not prefabricated, manufactured, or digital)
Consumers are entitled to a right of withdrawal under the following provisions:
You have the right to withdraw from this contract within 14 days without giving any reason, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item of goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using the withdrawal form.
To meet the withdrawal deadline, it is sufficient for you to send your notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.
2. Premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts:
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For the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are tailored to the personal needs of the consumer.
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When purchasing digital products, after you have checked the box “I expressly agree that the seller may begin fulfilling the contract before the withdrawal period expires. I understand that by giving my consent, I lose my right of withdrawal as soon as the contract has begun to be fulfilled”, at checkout or have already started the download.
3. Consequences of Withdrawal
After submitting the withdrawal form, please wait until we confirm your withdrawal by email. You will then receive a return label to print out, which you should enclose with your package containing the items you are returning.
You then have 14 days to return the goods to us. The deadline is met if the return shipment is posted within this period. You bear the direct costs of returning the goods.
Once we have received the goods, we will refund the order costs, including delivery costs (except additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.
Please note that we may refuse to refund until we have received the goods back.
C. Supplementary Terms of Use for Digital Content (E-Books, Downloads)
1. Licenses for Digital Content
You may acquire licenses for digital content, either for a fee or free of charge, and download them to devices of your choice, such as e-readers or smartphones.
To use the content, certain system requirements and playback software are necessary.
Any connection or data costs incurred are to be paid separately to your service provider.
2. Copyright for Digital Content
2.1 Digital content is protected by copyright. We do not transfer ownership of the digital content to you.
You receive a simple, non-transferable right to use the digital content offered, solely for personal use and in the manner provided, by applicable copyright law.
2.2 You are permitted to download digital content once and to copy it exclusively for personal use to your own devices of choice.
Any other use is prohibited, including but not limited to:
altering or editing the content, using altered versions, copying content for third parties,
making content publicly available or forwarding it to others, posting it online or in other networks (paid or free of charge), imitating, printing, reselling, or using it for commercial purposes.
2.3 Where technically possible, we may provide you with additional re-downloads after the first complete download; however, there is no entitlement to re-downloads.
We reserve the right to modify, suspend, or discontinue the download option temporarily or permanently at any time.
We are also entitled to delete individual digital content from your account for good cause, in particular in the event of disputes regarding potential infringements of rights.
This right of deletion does not apply to digital content already downloaded and stored locally on your devices, such as your PC or e-reader.
2.4 Digital content may be individually marked with digital watermarks, allowing the identification and tracking of the original purchaser in the event of misuse.
Digital content may also be protected by DRM (Digital Rights Management, e.g., Adobe DRM) to prevent unlawful duplication.
The use of such content is only possible via your Adobe ID registered on your device(s).
This English translation is provided for convenience only. In the event of any discrepancies, the German version shall prevail.