1. Right of Withdrawal for Physical Products (which are not prefabricated, manufactured, or digital)

 

Consumers are entitled to a right of withdrawal under the following provisions:

You have the right to withdraw from this contract within 14 days without giving any reason, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item of goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract using the withdrawal form below.

To meet the withdrawal deadline, it is sufficient for you to send your notification regarding the exercise of the right of withdrawal before the withdrawal period has expired.

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2. Premature expiry of the right of withdrawal

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The right of withdrawal expires prematurely in the case of contracts:

• For the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are tailored to the personal needs of the consumer.

• When purchasing digital products, after you have checked the box “I expressly agree that the seller may begin fulfilling the contract before the withdrawal period expires. I understand that by giving my consent, I lose my right of withdrawal as soon as the contract has begun to be fulfilled” at checkout or have already started the download.

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3. Consequences of Withdrawal

 

After submitting the withdrawal form, please wait until we confirm your withdrawal by email. You will then receive a return label to print out, which you should enclose with your package containing the items you are returning. 

You then have 14 days to return the goods to us. The deadline is met if the return shipment is posted within this period. You bear the direct costs of returning the goods.

Once we have received the goods, we will refund the order costs, including delivery costs (except additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within 14 days.

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you.

Please note that we may refuse to refund until we have received the goods back.